Return and refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at https://diorena.com/pages/contact . We will send you the address where the goods need to be sent.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at https://diorena.com/pages/contact

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods , custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at https://diorena.com/pages/contact.

Return Policy for Diorena.com
At Diorena.com , we prioritize customer satisfaction while maintaining the integrity of our return process. We reserve the right to decline returns, refunds, and exchanges in cases of suspected fraud, abuse, or violation of our policies.

General Return Guidelines:
Most new, unopened items purchased from Diorena.com  and returned within 14 days of purchase are eligible for a refund or exchange. The return period begins on the date the order is invoiced, which occurs once the item has been shipped or delivered to the buyer.

Important Notes:
Some products may have a different return policy, as indicated on the receipt, packing slip, product description, or the Returns & Exchange section on our website.
Items that have been opened, used, or damaged, as well as those without proof of purchase, may not qualify for a return or exchange.
For a smooth return process, please ensure that all items are returned in their original packaging with all included accessories. If you have any questions, feel free to contact our customer service team for assistance https://diorena.com/pages/contact .